You will never catch us scratching our heads. With our years of hands-on IT experience, we have the precise know-how to provide you with the insight and support you need to grow your business in record time.
Get the results of an in-house team of tech experts, at a fraction of the cost of staffing. We renegotiate with your vendors, enabling you snatch way better hardware and software deals.
It takes 10 years to build a business and just 1 clever hack to corrupt all its data. The dark-web makes buying an attack as easy as going to the supermarket. Don't risk it. We can protect you.
With 90% same day resolution in over 11 years, we come in to save the day, long before it gets out of hand. Disaster reports get instant response, to minimize downtime and keep you productive.
If they also help individuals / retail: No
Target industries & if they want to focus on them: General, anything related to airports and ports. Supplying to naval. marine operations.
Which services customers are looking to buy: Most people are looking for break/fix. They want to have someone they can depend on for everything IT related.
And as much as you need a future-proof IT environment to grow at record speed, IT shouldn't take up the time you need to achieve your goals.
You should be able to resume work for the day, knowing that your primary task is getting the big checks in, rather than stressing over the internet connection, a dysfunctional project management tool, or an impending storm.
With over 60,480 active hours (21+ years) of hands-on tech experience, we want to become your trusted tech partner. You can dump all your IT concerns on us and actually focus on growing your business.
Biggest problems of customers: terrible internet, regulatory compliance issues, IT-guy not performing well, current MSP not performing well, data management, processes are terrible. Tell me about what THEY FEEL their biggest problems are. Most helpdesks are going to have a different person every time they call. With ITS, it's always Sean. He knows the entire company and all the details. Continuity.
Ideal size of customer in endpoints: 5-50
The big promise: Comfort. Reliability. Champagne from the skies. Toyota Kamri - is the better Ford. Completely covers for 10 years. 1 thing to add: promise: critical thinking to make decisions (avoiding jargon and call to prestige and call to popularity). (appeal to emotion and rational choices)
Things his customers love about him: Continuity. Already familiar with everything. Speak Spanish. Multi-lingual.
What is he better at than the competition: Do the work themselves. Continuity. Know who you are getting. Interpret IT for business owners. Their industry-lingo, not IT. No need to shield in jargon. Makes business sense, for their business. It's always for rational reason; not about prestige. Clear communication. Can sit with them and consult effectively.
What makes him incredible: -
Most important things to a customer: Price. Both. Clear consultancy =/ not optimization. When you frequently work with someone, it becomes clear what they need. Dealing with same person.
Which local regions you serve?: Thirty minute drive from my house. Area of South Browuard. Hollywood, Fort Lautardale, Davie, Dania, Pembrooke Park (check spelling on all of these!!!!!!!!!!!!!!!)
Extra information on market: Geographic proximity might be relevant.
Impressive statistics: - 100% next-day response on all emergencies. 90% same-day resolution on all emergencies. - 100% response rate in 4 hours, 80% response in 10 minutes (urgent)
Accreditations worth mentioning: -
Extra information on market: Geographic proximity might be relevant.
"I have nothing but high praise for Sean. He is so capable and so intelligent. Whatever he does on our system, he does it well. When he fixes something, it is fixed - no return visits. He is a fine man and I would recommend him to anybody looking for an IT specialist."
"I found Immediate Tech Support on the web, liked their references, and hired them to provide IT support for our growing office. Sean has been reliable, providing timely support and high quality solutions for the challenges of keeping our office running smoothly. In the few cases where our needs exceeded their companies scope, they found for us the right resources to get the job done."
"We have had the pleasure of working with Immediate Tech Support and Sean Atkinson for over 6 years now, and we could not be more satisfied with the excellent and reliable service on all of our company and personal computers and servers. Sean has become a trusted colleague of ours, and has always proven himself the most knowledgeable and honest in his field. We have recommended Immediate Tech Support's services to our business associates and family, and would consider Sean and his company extremely helpful to anyone looking for a genuinely "good guy" who isn't looking to rip you off!"
